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Right of cancellation

Cancellation instruction for EHEIM GmbH & Co. KG

As a consumer you are entitled by law to a right of cancellation. A consumer is, according to § 13 BGB, any natural person who concludes a legal transaction for a purpose which cannot be attributed to its commercial or independent professional activities.

Cancellation instruction

Right of cancellation
  • You shall be entitled to cancel this contract within 14 days without citing any reason.
  • The cancellation period is 14 days and begins from the day you, or a third party you have indicated, not including the postman, takes possession of the goods.
  • In order to exercise your right of cancellation, you have to notify us

    EHEIM GmbH & Co. KG
    Plochinger Str. 54
    73779 Deizisau
    Germany

    Phone:   +49/ (0)7153/ 700201
    Fax:       +49/ (0)7153/ 7002174
    E-Mail:   info(at)eheim.de

    with a clear statement (e.g. letter sent by post, fax or e-mail) about your decision to cancel this contract. You can use the attached sample form for cancellation, however the use is not mandatory.
  • To comply with the cancellation terms, it is necessary to send the cancellation notification before expiry of the cancellation period.
Consequences of the cancellation
  • If you cancel this contract, we shall be obliged to return all payments made by you, including delivery costs (with the exception of additional costs resulting from a delivery you have chosen which is more expensive than the offered, cheapest standard delivery), immediately and within 14 days beginning from the day we received the cancellation notification of this contract. We shall use the same means of payment for the reimbursement that you used for the original transaction, unless you have expressly made another agreement. On no account shall we charge any fee for this reimbursement.
  • We may refuse to reimburse you until we have received the goods or until you have sent proof of resending the goods, depending on which comes first.
  • You are obliged to resend or hand over the goods within 14 days, starting from the day you notified us about the cancellation of the contract. The time limit shall be met if you send the goods before the 14 day time limit expiry date.
  • We shall bear the costs of the return delivery of the goods.
  • You only have to bear a loss of value of the goods if this loss of value is the result of an examination of quality, features and functionality of the goods in a not necessary handling by you.
Sample cancellation form

(If you want to cancel the contract, please fill in this form and send it back.)

_________________________________

To:

EHEIM GmbH & Co. KG
Plochinger Str. 54
73779 Deizisau
Germany

Fax:       +49/ (0)7153/ 7002174
E-Mail:   info(at)eheim.de
_________________________________


Herewith I (we) cancel the contract I (we) have concluded on the purchase of the following goods (*)/ the provision of the following service (*)


_______________________________________________
Ordered on (*)/received on (*)

_______________________________________________
Name of the consumer(s)




_______________________________________________
Address of the consumer(s)

_______________   ______________________________
Date                           Signature of the consumer(s)
                                  (only for notification on paper)

(*) Delete if not applicable.

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